StoresIN ("StoresIN", "we", "us", or "our") operates a hyperlocal community marketplace that connects you with trusted local stores in your neighborhood. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By creating an account or using StoresIN, you agree to the practices described here.
1. Information We Collect
Information you provide
- Account details: name, email address, phone number, and password when you register.
- Profile information: your chosen community, enrolled shops, and avatar.
- Order information: products you add to your cart, orders you place, delivery address, and order history.
- Shop information (for Shop Admins): shop name, product catalogue, pricing, quantity, and category details.
- Communications: messages, support requests, and feedback you send us.
Information collected automatically
- Device & usage data: device type, operating system, browser, IP address, and app interactions.
- Location data: approximate or precise location to show nearby stores and communities (see Section 3).
- Cookies and similar technologies: to keep you signed in and remember preferences.
Information from third parties
- Sign-in providers: if you sign in with Google, we receive your basic profile information (name, email) as permitted by that provider.
2. How We Use Your Information
- Create and manage your account and authenticate you securely.
- Show shops, products, and communities available in your neighborhood.
- Process, fulfil, and track your orders, cancellations, and refunds.
- Send order updates and community notifications (shop open/close, offers, fresh stock).
- Provide customer support and respond to your requests.
- Detect, prevent, and address fraud, abuse, and security issues.
- Improve and personalise the platform and comply with legal obligations.
3. Location Data
Because StoresIN is a hyperlocal marketplace, we use your location to display shops and products available in your community. You can control location permissions through your device or browser settings. If you disable location access, some features that rely on proximity may be limited.
4. How We Share Information
We do not sell your personal information. We share information only as needed to operate the platform:
- With shops: when you place an order, the relevant shop receives the order details and delivery information needed to fulfil it.
- Within your community: stores and products are shared only with members of your local community.
- Service providers: hosting, payment processing, notifications, and analytics partners acting on our behalf under confidentiality obligations.
- Legal reasons: to comply with law, enforce our terms, or protect the rights, safety, and property of users and the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Payments
Payments are processed by third-party payment providers. We do not store your full card or banking details on our servers. Your use of payment features is also governed by the payment provider's own privacy policy and terms.
6. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your community selection and preferences, and understand how the platform is used. You can manage cookies through your browser settings; disabling them may affect certain features.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we delete or anonymise it.
8. Data Security
We use appropriate technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Rights & Choices
- Access, update, or correct your account information.
- Request deletion of your account and associated personal data, subject to legal limits.
- Opt out of promotional notifications while continuing to receive essential order updates.
- Control location and cookie permissions through your device or browser.
To exercise these rights, contact us using the details in Section 13.
10. Children's Privacy
StoresIN is not directed to children under the age required by local law to consent to online services. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
11. Third-Party Links
The platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of StoresIN after changes take effect means you accept the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or your data, contact us at contact@vavili.com.