Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the StoresIN hyperlocal community marketplace and related services (the "Platform"). By creating an account or using StoresIN, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Eligibility & Accounts

• You must be of the legal age required to form a binding contract in your jurisdiction.
• You agree to provide accurate registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Notify us promptly of any unauthorised use of your account.

2. Our Role as a Marketplace

StoresIN is a platform that connects customers with local shops in their community. Shops are independent sellers responsible for their own products, pricing, availability, and fulfilment. Unless stated otherwise, StoresIN is not the seller of the products listed and acts as an intermediary that facilitates discovery and ordering.

3. Communities & Shops

• App Admins onboard communities and shops and link shops to communities.
• Customers may enroll as members of a community or shop to browse and purchase.
• Stores and products within a community are shared only with members of that local community.

4. Orders & Fulfilment

• When you place an order, you make an offer to purchase the selected products from the relevant shop.
• An order is confirmed when the shop accepts it; the shop may update the status to Shipped and Delivered.
• Product availability, quantity, and delivery are managed by the shop, subject to stock and community rules.

5. Pricing & Payments

• Prices and quantities are set by the shop and may change without notice until an order is confirmed.
• Applicable taxes, delivery, or handling charges may be added and shown before you confirm.
• Payments are processed by third-party payment providers; we do not store full payment card details.
• You agree to pay all amounts due for orders you place.

6. Cancellations & Refunds

• Orders may be cancelled by the customer or the shop admin, subject to the order status and the shop's policy.
• Where a paid order is cancelled or cannot be fulfilled, eligible refunds are processed through the original payment method.
• Refund timelines depend on the payment provider and your financial institution.

7. Notifications

As a community member, you may receive notifications such as when shops open or close for the day and when shops share offers or fresh stock. You can manage promotional notifications in your settings, but essential notifications about your orders may still be sent.

8. Acceptable Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose.
• Post false, misleading, infringing, or offensive content.
• Interfere with, disrupt, or attempt to gain unauthorised access to the Platform or other users' accounts.
• Scrape, copy, or misuse data or content from the Platform without permission.

9. Seller Responsibilities

• Shop Admins are responsible for accurate product listings, pricing, quantity, and lawful sale of their products.
• Shops must fulfil confirmed orders and update order status honestly and promptly.
• Shops are responsible for complying with applicable consumer protection, tax, and product-safety laws.

10. Intellectual Property

The StoresIN name, logo, and Platform content are owned by StoresIN or its licensors and are protected by applicable laws. You are granted a limited, non-exclusive, non-transferable right to use the Platform for its intended purpose. You may not copy, modify, or distribute our content without permission.

11. Disclaimers

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or that products listed by shops will meet your expectations.

12. Limitation of Liability

To the maximum extent permitted by law, StoresIN shall not be liable for any indirect, incidental, special, or consequential damages, or for disputes arising between customers and shops regarding products or fulfilment. Our total liability for any claim relating to the Platform is limited to the amount you paid, if any, for the relevant transaction.

13. Termination

We may suspend or terminate your access to the Platform if you violate these Terms or engage in activity that harms other users, shops, or StoresIN. You may stop using the Platform and request account deletion at any time.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which StoresIN operates, without regard to conflict-of-law principles. Disputes shall be subject to the competent courts of that jurisdiction, unless otherwise required by applicable law.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of the Platform after changes take effect means you accept the revised Terms.

16. Contact Us

For questions about these Terms, contact us at contact@vavili.com.